MY NEW PC KEEPS CRASHING??

  KarlMackayy 20:28 18 Apr 2018

Hi, So i purchased this gaming computer not that long ago and straight from me setting it up until now every so often it either goes to a black screen for a couple of seconds and then back on or it goes to a fuzzy looking screen. The PC hasnt got any virus or malware as i havent downloaded anything apart from chrome and steam and it is running on windows 10.

  Fruit Bat /\0/\ 08:01 19 Apr 2018

if it's new then take it back.

are you using onboard graphics or a graphics card?

  griffon56 16:19 07 May 2018

Hi KarlMackkay, under consumer law, if a item has a fault within 6 months of purchase then the retailer has to prove that it didn't have the fault at the time of purchase, the consumer does not have to prove that it did. Also,under EU Law there is a two (2) year guarantee on everything by default, not just a one (1) year guarantee given by most manufacturers. When they say that your rights are not infringed, this is one of them. Google for it to get the details. Also, there is a period of up to 6 years in which claims under guarantee can be made in court in England for items which ought to have a long life, like fridges, washing machines, computers, microwaves and the like. However, you'd have to take the retailer to law and win in Court to make this stick. Do a bit of Googling for the details. If you're in Scotland the period for this is 5 years. Good luck, Rog

  griffon56 14:59 09 Jul 2018

An apology. In the post above I sourced the statement about a 2 year EU guarantee from a number of websites which I thought confirmed its validity. I now find that it is false. It's only the equivalent of the 6 years you get under the UK's Consumer Rights act 2015 to bring a court action against a retailer for faults arising in goods which might reasonably have lasted that long. In this the UK is superior to the EU, three times over.

  Forum Editor 11:40 10 Jul 2018

When did you buy this computer?

Was it an 'off the shelf' model, or was it custom-built to your specification?

Did you buy it online, or in a retail shop?

If the fault has been evident since the first time you turned the machine on, there is an obvious fault and it should be returned to the supplier. If you bought it online, you must notify the supplier before returning it - do that right away.

  jessicaj 15:06 10 Jul 2018

Contact service center and ask then to fix the issue. or Return it back during the warranty period.


AdminByRequest

  Old Deuteronomy 15:19 10 Jul 2018

Far too late to add advice to this thread also, the OP never bothered answering Fruit Bat /\0/\'s question.

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