I’ve just built a new desktop computer and installed windows 10 on the new ssd I bought (on Monday, so about 3 days old at this point).
Whenever I try to shut down my computer the screen turns off but the light on my power button is still on and at least some fans continue running. I’ve so far left it for around an hour with no changes.
Does anyone have any ideas what I could do to fix this?
There is also a slight problem with restart which I don’t know if is connected. When I click restart it turns off and on again but gets stuck in the same state as when I turn it off. The only way to move on from there is to force close it (hold power button) or click the reset button which turns it on. The power button does not turn it on and neither does clicking on the keyboard or mouse.
I do have my old win7 on one of my other hard drives but that shouldn’t be able to cause this as far as I know?
So far I’ve tried:
changing my power settings
disabling fast startup
resetting bios to default
disabling all on-start programs through task manager
searched for updates using windows update
troubleshoot windows update
searched for an update to the intel management engine interface
changed the setting in the intel management engine interface to not allow the computer to turn it off to save power.
running this: %windir%\System32\shutdown.exe -s -f -t 00 In command prompt.
shutting down using Alt + F4 and command prompt (shutdown -s -f) neither worked
complete reinstall of windows + reformat of my ssd
After some of the changes (not sure which exactly) it will at times get stuck the same place but with the screen turned on and a frozen computer is shutting down screen.
I really can’t figure out what else to try at this point.
I’ve already tried that without success.
However I’ve just tried removing my graphics card and have found out that as long as my graphics card is not connected to the psu, everything shuts down correctly (even if it is plugged in to the motherboard)
I don’t know how to identify whether it is a mb problem, psu problem or graphics card problem, however.
That did not help. However, instead of going to a black screen when turning off it is now stuck on a frozen ‘the computer is shutting down’ screen.
I also tried plugging the card into the other slot on the motherboard which didn’t change anything either.