Internernet connection speed varying

  bumpkin 21:42 10 Aug 2018

Unill a fews weeks ago I was getting constant speeds of about 35mbs which what I should get. Now getting between 1 and 20, normally around 13 to 15. My point is that if I turn off the router for a few minutes and then restart it I get a much faster connection but still not what it should be. Do you think this is the router failing or any other reason. I am with Talktalk and their customer service is hopeless so I thought I would ask here first.

  rdave13 22:06 10 Aug 2018

Might be Openreach fiddling in the green cabinets. They were about my place not so long ago and speed dropped to 18 megs but upload went up. Did the sane as to rebooting the router with no difference. Up to 22 megs now. I would just wait for now and reboot the router a coupe of days.

  bumpkin 22:31 10 Aug 2018

Thanks, I will see what happens.

  bumpkin 20:08 11 Aug 2018

Almost no connection this morning, turned the router of for a few mins then 20megs. Same this evening ookla showing 1meg after restart of router 16meg.

  onthelimit1 11:25 12 Aug 2018

Could be a problem with the line, and the kit in the exchange is dragging the speed down to try to maintain a connection. Has it rained after the long dry spell? If so, it could be a problem in any overhead cables that feed your property.

  onthelimit1 11:27 12 Aug 2018

Meant to add - if so, TT should be able to do a quality check which will reveal such problems. If any found, they will then arrange a visit with BT.

  lotvic 18:18 12 Aug 2018

If you join talk talk forum their staff will help sort it click here the OCE's are talktalk staff and they will be able to access your line status and arrange for OpenReach to trace faults. I think there is also 'live chat' for urgent out of hours help.

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