Samsung Smart TV - won’t connnect to internet

  maz403 11:58 18 Mar 2018

Hi I have bought a UE43MU6100. Cannot get internet connection - ‘connected to local network but not to internet.’ I have spent hours trolling google and trying all suggestions. One of the problems is I am on a Caravan site and have no access to router to try anything with that. My question is since , most of the time, I can connect to phone hotspot ( get the message as above about 10% of time) does this mean the problem is at my end rather than with the actual tv. Only bought it Thursday and would return if TV was at fault. Can connect iphone and Amazon Firestick no problem. Any suggestions or advice welcome. Thanks in advance

  Forum Editor 12:44 18 Mar 2018

There are no guarantees, but this is worth a try.

Go into the network settings on your TV and find network settings. Find DNS server, and enter: 8 8 8 8

Now try to connect.

  maz403 21:41 18 Mar 2018

Thank you I have tried that to no avail

  mrcalif 17:53 19 Mar 2018

Unfortunately, without access to the Caravan Site Router, or not even knowing which ISP they are using. Not much you can do.

  maz403 18:14 19 Mar 2018

Thank I decided to just spend an extra £30 and buy a Amazon firestick for the van. At least I know that connects and gives me the ‘smart ‘ features. Annoying when the TV should have done it all !!

What is Markdown?

Markdown lets you add more formatting to your post. Simply type in your post and it will display as written.

If you wish to add bold or italic characters, add a hyperlink to another website, a heading or a horizontal line, simply use the relevent icons above the text input field.

A preview of your post will appear in the grey box below. If you make a change and you're not happy, simply press the back arrow icon to undo.

Post a Reply


Elsewhere on IDG sites

What to do if you're affected by the Intel Foreshadow flaw

This new tool dramatically improves workflow between designers and developers

iMac at 20: 10 iMac facts and history in pictures

Les meilleurs VPN gratuits (2018)