Reccomendation for fibre broadband plus phone

  john bunyan 16:40 01 Feb 2019
Answered

For many years I have used BT for my phone ( plus Vonage broadband phone for unlimited calls to UK and most of the world) and Talk talk for broadband. I have a strong aversion to 12 or 18 months contracts in general, and am on a rolling monthly one with Talk Talk, and still occasionally use the original Pipex e Mail from when they were one of the biggest corporate ISP's. I am switching to Outlook.com slowly as my contacts are informed, for e mail.

I am on a " Up to 8mbps" BB service from Talk Talk. The time has come, now that fibre to the cabinet is available in my Lane, to update to fibre. I prefer to leave Talk Talk , as although things have improved recently, their Technical support is still abroad and not very good.

Up to a few months ago, as I am with SSE for electricity, I considered their BB offer as they offered a rolling monthly fibre package with unlimited phone calls at a reasonable price. They seem to have withdrawn this, offering a 12 month one only.

I am told by local computer folk that BT is "King" . Relatives use PlusNet, and I did look at Zen.

I wold be grateful for input. I want: a) Fibre plus an unlimited phone package b) A UK based technical team with good availability inc weekends, c) Ideally a rolling monthly contract - willing to pay a bit extra. d) Not interested in TV add-ons .e) Price, although important, is of less importance that overall quality of service and support. f) Ability to use e mail , both outlook and maybe ISP's one

Advice based on personal experience would be most welcome, including things to watch out for.

  john bunyan 17:46 01 Feb 2019

Having looked at the Techadvisor item, PlusNet seems to be the top of their list. They offer "Unlimited Fibre Plus" and UK calls at est 53 - 73 mbps at about £35 a month for an 18 month or £43 for a 12 month contract. the normal Fibre is cheaper. I am not sure why they are considered "better " than BT

  john bunyan 18:57 01 Feb 2019

Except Zen the others get poor Trustpilot reports

  alanrwood 19:20 01 Feb 2019

Zen is fabulous but by no means the cheapest. I have an 80Mb/s fibre to the cabinet plan with normal actual downloads at 77.8Mb/s. It includes line rental and free calls 24/7/365 and I pay around £47 a month.

  john bunyan 21:09 01 Feb 2019

alanrwood

Thanks. I will, I think , get firm quotes from Zen and Plusnet . Zen used to offer rolling monthly contracts but few ISP’s do now.

  Gordon Freeman 12:30 02 Feb 2019

Have a look on uswitch. I'm currently moving from BT to PlusNet (process not complete yet) & they had a deal on last week which seemed good & was cheaper than BT, although it was 18 month contract - guaranteed not to increase for the duration.

  Old Deuteronomy 15:06 02 Feb 2019

I moved to Plusnet a couple of weeks ago. All good so far, downstream speed up more than 60% compared to BT, contention I suspect reduced BT speed. Got an 18 month fixed price contract, well below Bt's best offer.

  john bunyan 15:39 02 Feb 2019

Thanks, folks. I will look at Plusnet and Zen as front runners and do a costing

  Pine Man 15:52 02 Feb 2019

I want: a) Fibre plus an unlimited phone package b) A UK based technical team with good availability inc weekends, c) Ideally a rolling monthly contract - willing to pay a bit extra. d) Not interested in TV add-ons .e) Price, although important, is of less importance that overall quality of service and support. f) Ability to use e mail , both outlook and maybe ISP's one

I suspect that most of the big names will provide all of the above bar the rolling contract, as does mine, and whenever this sort of advice is requested you always get the superlatives such as 'Better than BT', 'Zen is fabulous', superb provider' and many, many others.

My son-in-law went with Zen about four or five years ago and pays an absoloute fortune for exactly the same end product that I am receiving at roughly half the price. He waxes eloquent about their superb customer service and my response is that the only time I speak to my provider is once a year to negotiate a new annual contract, which at the moment is still one of the cheapest - if you are prepared to ring and negotiate.

As far as I am concerned it is just like any other utility (apart from water) it doesn't matter what you pay you'll always get exactly the same gas and electricity as your neighbour so price is king as far as I am concerned!

My provider for unlimited Fibre Max Broadband and unlimited phone calls only is Sky. No superlatives they do just 'what it says on the tin'!

  john bunyan 17:11 02 Feb 2019

Pine man

Thanks; front runner now is Plusnet 12 months contract Unlimited Fibre Extra( abt 66 mbps) for £22.49; for now keeping BT phone for a number of reasons . I pay TT £23 for up to 8 mbps so may well make the change

  Deleted 22:10 02 Feb 2019

john bunyan

Have done exactly the same setup as you are thinking of doing since quite a while. Plusnet as ISP and phone through BT. If you phone Plusnet they might negotiate a monthly deal favourable to both parties.

All know Plusnet a branch of BT in case of shouting here. :)

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