Problems with my HP computer

  Robert Robson 10:10 23 Aug 2018

Hi guys , bought an HP desktop 30 months ago and it has started acting up . Been told by a local computer repair guy that it has an intermittent fault on the motherboard and is basically beyond economical repair, just wondering if anyone knows if I have any rights under the Sale of Goods Act 2015. Any advice appreciated


  Govan1x 00:00 24 Aug 2018

I would think probably not. I know that you get a 1 year warranty on computer but to have it repaired after 2.5 years I cannot see that happening. I would think you would need to have taken out insurance in case of breakdown but you would have to have paid for that.

I would say no they will not repair it unless you pay them but I am sure others may give you different advice. Fit for purpose is usually one that comes up.

It will be interesting to hear different views. I am sure the Forum Editor would be able to give you the proper answer to your question.

  Taff™ 09:47 24 Aug 2018

I agree. After 2 years you might reasonably expect some sort of problems and you would have to prove that the fault existed at the time of sale to stand any chance of success.

I suggest that "An intermittent fault on the motherboard" is a bit sketchy - means he doesn't know in my book!

What exactly do you mean by "Playing Up"? Sure we might have a few better ideas to try so to avoid confusion start a new thread in either Windows or Tech Help forums and we will advise.

  alanrwood 10:11 24 Aug 2018

If you are in UK then you have up to 6 years (5 in Scotland) to have an inherent fault fixed but after 6 months the onus will be on you to show it is an inherent fault so you will need a written report stating this and the company from which you purchased it will have the right to examine the product.

  wee eddie 10:22 24 Aug 2018

You will need to go to the people you bought it from, not HP, with Proof of Purchase, and tell them the problem and what you plan.

At that point, they may accept it - unlikely. You will need to tell them you are going to get it examined by an Independent Expert and will bring it back to them when you have that Report.

You will need to pay for that report yourself, but if it is favourable to your case, you can expect them to refund you the cost when they make the necessary repair.

Then, take it back. The decision is yours

  Forum Editor 17:45 22 Sep 2018


It's a fault on the motherboard, not the hard drive.

  Forum Editor 17:49 22 Sep 2018

A motherboard should last much longer than 30 months.

To be honest however, I agree with the advice you have already been given - you will have very little chance of proving that the fault was inherent, and is the result of a manufacturing defect.

It's always worth a try, but don't hold out much hope.

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