Money Taken Before Delivery.

  morddwyd 15:13 30 Jan 2019

I'm expecting delivery next Monday and I've noticed the money,£1,000+, was taken from my account yesterday.

Now I know that's quite legal but am I not right in thinking this is not in accord with the on line retailing Code of Practice?

  wee eddie 15:58 30 Jan 2019

While I've never spent anything like that on a single on-line purchase, I'm accustomed to paying upfront

  BRYNIT 17:21 30 Jan 2019

morddwyd, would you deliver £1000+ of good to someone you don't know without payment first only to find the person doesn't have the money to pay or suddenly disappeared with your goods.

  john bunyan 17:28 30 Jan 2019

I use a credit, not debit card, for such purchases (Amazon etc) as it gives a bit more protection. In normal circumstances cash or equivalent is exchanged for goods at once as in a shop ; I think the slightly advance payment is normal for on line transactions.

  BT 17:32 30 Jan 2019

I thought the rule was that money should not be taken before DISPATCH of the goods not delivery.

  morddwyd 19:53 30 Jan 2019


Exactly right. The convention, and the Code of Practice, is that money is not normally taken before dispatch. Now, with delivery on Monday it is possible that the load was made up on Friday, and that is the earliest the payment should have been taken.

That company now has a thousand quid of my money earning interest in their bank account having done nothing to earn it.

  lotvic 20:29 30 Jan 2019

Hope you have better luck than me. My package set off yesterday (Tues) has been through 2 carrier Depots and now they've lost it whilst it was out in van today for delivery. Got notification from Amazon: "Please come back 7 February if you still don't have it and we'll help you out."

  lotvic 20:34 30 Jan 2019

Carrier is Royal mail with a tracking ID.

  Menzie 23:36 30 Jan 2019

I always thought upfront was the way. Even when I ordered computer parts from magazines back in the 90s and paid via cheque they waited for the cheque to clear before dispatching the goods.

When I purchased my vehicle I also had to put a deposit down before the process started which was refunded when I went to pick up the keys.

  morddwyd 07:53 31 Jan 2019

Carrier is Royal mail with a tracking ID.

I have just received an insurance payout from Royal Mail.

I paid £22 for tracking and insurance on a parcel that they lost three times and found twice.

I never use RM or ParcelForce if I have a choice.

  morddwyd 08:00 31 Jan 2019


Not the same thing at all.

It has always been the case that cheques are cleared before dispatch, and it is normal to pay a deposit on large ticket ordered in items, particularly cars.

Such is not normally the case with modern on line payment methods such ad PayPal, Google Pay and normal credit/debit card transactions.

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